I made a mistake with the details, what can I do?
You will automatically receive an email from us confirming & detailing your order once payment has been made. Please check your spam/junk folder if it is not in your inbox. You have 30 minutes after placing your order to make changes – this MUST be done via email to: [email protected]
I want to cancel my order
Due to the nature of personalised products, we are only able to cancel and refund orders before they have been produced/personalised.
As with amendments/changes to any order you have 30 minutes to be able to cancel. This MUST be done via email to: [email protected]
How long will my order take?
We aim to dispatch all small orders within 24hrs, delivery times will be dependent on what delivery option you chose.
For larger orders the lead time will depend on the quantity required. Please contact us to discuss before placing your order.
Can I choose a font?
Currently not on the tags. For all other items, there are a number of fonts listed, just use the drop-down and select your preferred option.
Can I add an image/symbol?
This option will be available soon!
I need something more bespoke
Have something particular in mind? Can’t make it work/fit when ordering on our website then please call or email to discuss, we are happy to help.
Can I collect my order?
In a hurry? Yes you can collect from the shop located in Greenwich, London, SE10. You will also receive a 10% discount if you choose this option.